CrossFit Liberate Policies

Member Policies

Effective Tuesday, Sept 12

CLASS SIGN UPS

  • Please sign up for classes on MindBody! This helps us know who’s coming to class, and ensures that we provide the best service by keeping classes at the right ratio of athletes to coaches.
  • Classes at CrossFit Liberate have a maximum size of 12 athletes. You will not be able to join a class if it is full.
    • Class sizes will increase based on demand, but athlete to coach ratio will remain at 12.
  • Walk-ins without signing up, or walk-ins off the waitlist, will be allowed only if the class size allows, and at the coach’s ultimate discretion.
  • You may sign up for a CrossFit or Liberation class right up until the class starts via your MindBody app.

CANCELLATIONS

Cancellation policy for CrossFit and Liberation classes:

  • You may ‘early cancel’ from a class up to 60 mins before the posted class time via the MindBody app and not incur a cancellation fee.
  • You may ‘late cancel’ from a class 60 mins or less before the posted class time via the MindBody app, however, you will incur a $5 cancellation fee for doing so.
  • If you are not sure you’re not going to make a class, it is better to cancel. If you find you can still make the class, you may still be able to join the class as a walk-in. Walk-ins will be allowed only if the class size allows, and at the coach’s ultimate discretion.
  • If you are booked for a class and do not show up, this will be considered a ‘late cancel’ and will incur a $5 cancellation fee.
  • If you are on a class pass, any ‘late cancel’ of a class will incur the $5 cancellation fee as well as forfeit one pass for the class.

Cancellation policy for Foundations, Custom Foundations, and Personal Training:

  • You must inform CrossFit Liberate of cancellation 12 hours before class start.
    • Must be done via email to CFLcancellations@gmail.com
  • If notice is not given, or given less than 12 hours notice, you will incur a $25 cancellation fee.
  • To reschedule Foundations Classes, you must set up Custom Foundations class for $20.
    • If ‘late cancel’ or no show, this is in addition to the cancellation fee.
  • If you late cancel or do not show up to a Personal Training session, you will incur a $25 cancellation fee and will also forfeit that personal training session.

Cancellation policy for Childcare:

  • You must inform CrossFit Liberate of cancellation 12 hours before class start.
    • Must be done via email to CFLcancellations@gmail.com
  • If notice is not given, or given less than 12 hours notice, you will incur a $25 cancellation fee.

LATE ARRIVALS

  • If you arrive 10 minutes or more late to a class, you will not be allowed to join class.

EXTRACURRICULAR WORK

  • We encourage you to come early and stay late so that you may get that little bit of extra work in, or spend some time enjoying our community.
  • If you have some impediments, weaknesses, or skills that require a little extra work, feel free to come in to class 15-20 min early and leave 15-20 min late.  Just make sure you ask the coach each time; e.g. “Coach, do you mind if I work on ________ over here, out of the way before/after class?”
  • Extra credit work or alternative work lasting more than 15-20 min must be done in our turf room, unless the room is being used for CrossFit or Foundations class. If the room is being used for class, you will be asked to come back during Open Gym times.
  • Our coaches have ultimate discretion as to whether or not you will be able to do extracurricular work before and after class.

OPEN GYM

  • Open gym is available M/W/F from 9:30am to 11:30am and 2pm to 4pm, T/TH from 8:30am to 11:30am and Sundays from 3:15pm to 5:15pm.
  • Clients must sign up for Open Gym via MindBody as if it were a class. We need to know who to expect in the gym.
  • Open Gym is not currently a coached environment. Please do not expect coaching during Open Gym. If you’d like one-on-one coaching, let’s talk about some personal training options!

BAG DROP

  • PLEASE PLEASE PLEASE keep your bags up front in the members area on the metal bag rack or, if that’s full, on the floor in front of the bag rack.
  • We also have over 30 lockers per locker room which are great for storing personal belongings during class. Feel free to bring a lock for day use!
  • Bags not dropped in this area will be moved to this area at the discretion of the coach/staff on hand.

MEMBERSHIP CANCELLATION

  • Cancellation of a multi-month contract requires an early termination fee of $100 and 30 days notice as outlined in your membership agreement. Note that if you have a scheduled payment within this period, the payment will be processed as scheduled. All payments are non-refundable.
  • If at a later date you decide to reinstate your membership (and we hope you do!) that $100 early termination fee will be applied to your membership fees..
  • If you would like to put your membership on hold instead of canceling, you can submit a Membership Hold Request. If you’re sure you’d like to cancel, just complete and submit the form below within 30 days of your cancellation date. This will serve as your written cancellation notice as required by your membership agreement.
  • If you decide to reactivate your membership in the future (and we hope you do) membership rates in effect at the time of reactivation will be applicable as membership rates are subject to change.